Nothing makes us happier than a satisfied customer, whether it's from their experience online at thetropicalstore.com or in our store in Punta Gorda, Florida. And we can't help but to blush with pride when our customers give us glowing accolades. Below are a few we would like to share with you.

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Hello Claudia,

I wanted to write back a while ago - I was quite busy and wasn't able to until now. I am taking down the tree this weekend (it stays so fresh so long - I hate too - it is so beautiful yet). However, I wanted to thank you for all your kindness this past Holiday season - you made the story of our ornament even more special!

Thank you for sharing the other story of the little boy - truly heartwarming! It really shows its not about the item, but about the love that surrounds it :)

Have a truly blessed 2012 and thank you again for making my little boys Christmas one he will never forget!

I'll be checking out your store now and then for other items :)

Take care, Jackie, from Michigan

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Hey Claudia,

Signature is good idea but no one home at my address during the day. So you can send it to my inlaws house they are usually home all day. I'll call them and tell them to expect a delivery Thursday or Friday no problem. Thanks for suggesting that I'm so excited to get the carousel. You gone way out of your way to help me out and I so appreciate it.

Thank you so much, Tracie, from Reynoldsburg

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Claudia,

Its been awhile since I've come across customer service like this in person but to have from an order online, I was extremely surprised! Thanks so much for being so considerate and treating my order like it had its own concierge service. I look forward to doing business with your store again, and keep up the great work! Thanks! Rex

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Claudia,

Collins picked up our order this morning and couldn't call me fast enough to say how great the ornaments are. I can't wait to get home in a couple of weeks to see them. He said he was sure I was going to like the little surprise one you included as well.

Thank you so much for taking the time to read my blog. Thank you for being personal with your business in a world that is so impersonal at times. We will DEFINITELY be shopping with you again. Collins asked me to tell you how impressed he is with your business. He says that you guys are at the top of the list in customer service - that you set the example for all businesses, small or large, to follow.

Thanks again and we will be shopping again soon. Pam, from SC and Peru

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Hi Claudia!! The items arrived in perfect condition. Can't wait to give the "Soul Mates" to my Niece and her husband!! It was an absolute pleasure to do business with you! I would love to buy more Britto items from you. I am a BIG Mickey Mouse/Disney fan and it would be great to buy from a reliable Seller like you. Any chance you might sell some if I told you which items I was interested in? If not, do you know where/ who I could purchase Britto Disney items from? Thanks again for the wonderful transaction!! Have a great day!! Bobbi

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I am extremely pleased with the EXCELLENT customer service. Most online retailers never take the time to send a personal response, let alone read their email or comments! I will absolutely recommend you to anyone who might be interested in your merchandise, and I will browse the site from time to time myself to see about any future orders. Truly terrific and professional service! So rare these days! Many thanks...

Mary Ann from Buffalo

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Hi Claudia,

Thank you so much for the quick delivery!!! We received the bears yesterday. I really appreciate for your warm consideration. I was able to know the progress of orders and delivery.

We are going to use the bears for the resort decorations. We already have 2bears (love and cuddly) that our vice-president bought early February when she visited in USA. Everybody likes 2 bears, so we decided to buy 4 more bears. That is reason why we bought bears.

I attached pictures of your bears. They may happy with beautiful girls! :)

TeddyValley Golf & Resort, Republic of Korea

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Claudia

rcvd the britto "van britto" and i love it. thank you for the message on the invoice, i was thinking the same thing. i have already fwd your site to several friends and definitley will be coming back for more :) thank you for the GREAT customer service and fast shipping.

Giorgio from Miami

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Hi Claudia :)

My order was received and everything was very neatly packed and I just love my new Britto Tote - which I am styling today!

Thank you so much and my friends are going to be contacting very soon!

Maria from Miami

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From Jamie of Miami, Florida

Hi Claudia:

I received all the beautiful items yesterday. I just want to thank you for such a smooth transaction and for making my holiday shopping easier. I know my friends are going to be very happy with their Britto gifts. Thanks again and looking forward to doing business with you again. Happy Holidays!!!

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Isabel K. of Germany

The figurine is here. Delia got it today. She says it's very beautiful, not only the figurine itself but also the wrapping and everything! She says there's a seal on the box saying "Dealt with by the German Customs Authority" but no instruction what to do or if and what we have to pay... That's very German. We'll find out, though. At least, as I told you, the German mail is very reliable. Thanks again, it was fun making the deal with you!

Germany says hi

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William of Singapore Hi Claudia,

That's great news :-) Thanks for keeping me posted in such detail and I must say it's been a great experience shopping in your store. Will track the item with the link you provided.

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From Lisa of Miami, FL

Claudia,

You are the best! I can't believe you let me know when it actually was delivered to my home! THANK YOU. I am going to tell all my friends about you. So far, one friend loved the butterfly mug, one friend was sick and could not yet collect the heart mug, and on Monday, I will give my friend the fishies!

Again, thank you. YOU ROCK!

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From Myra W. of Sarasota, FL

I have ordered from The Tropical Store twice now and I couldn't be happier with the service. I actually bought some products from the same line while in Spain this summer and had to carry them home as carry-ons. Ordering from The Tropical Store is certainly easier and their prices are actually a bit lower than they were in Spain near where they are manufactured. I was delighted when I found them online and even more so now that I've used their service twice. I will continue to order from them.

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From Barbara B. of Alexandria, VA

The owners of this store are incredibly friendly and helpful - the whole shopping experience was delightful. Fast, well-packed shipping with a lovely hand-written note enclosed and follow up via email. Items purchased are of excellent quality and I couldn't be more pleased.

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From Jennifer of New York, NY

Dear Claudia, yes, they are all gifts. Miami was my second home and whenever I make it down there these days, I visit the gallery. (Back in the day, Romero signed everything for me. What a gem he is!) I'd purchased the same items I ordered from you there a while ago, and they were a hit, but are since unavailable (I've got to give to more people nuts for butterflies and cupcakes) ... So I searched on line, and found you!! Got a good vibe from your site, and, boy, was I right to purchase from you versus other e-/retailers!!

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From Ivonne of Miami, FL

I just received my order today, and I am very happy! I received the order in record time and everything was very well wrapped. I must say your attention to detail and service towards the customer is outstanding! I thought this kind of service didn't exist anymore - wonderful surprise. I hope it continues, I'm already placing my next order. Christmas is just around the corner... right? LOL Thank you for the personal and friendly service.

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From Dario G. of Aventura, FL

Hi! I'm sorry I didn't get the chance to write back before, but I just wanted to let you guys know that my girlfriend loved the gift ! I want to thank you for such a good customer service you guys provided me! Will definitely want to do business again with you in the future. Thanks again, Dario G.

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From Rina P. of Aventura, FL

Claudia, Thank you very much for your prompt service with my order. I cannot believe your site is so new. It is absolutely fantastic! You have done a wonderful job with it. It is incredibly user friendly and I like that you included information about you and your husband. It just makes the entire shopping experience so much more personal. I always like to support the small town shops when I can. I find that I get the best service from them and they always make you feel good to shop there. I will definitely recommend your site to my friends.

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From Nicky A. of PA.

I am not sure if you remember me but I have come into your store 3 or 4 times on my two visits a year to Florida. I always come in with my Mom (who lives there). I just wanted to tell you how much my friends loved the gifts that I brought them back from your store. I will be back in November and will be shopping at your store again.

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From Tammy M. of Long Beach, New York

It was a pleasure doing business with The Tropical Store. They were in close contact with me throughout the transaction. They notified me with tracking info as soon as they shipped it. They even contacted me after it was shipped, because they didn't recognize the person who signed for it's name...and they wanted to make sure my shipment made it safely. This has been one of the best experiences I have had with an online company. I highly recommend them!

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From Susan B. of Punta Gorda, FL

I live in Punta Gorda,and when I want something special I stop by to see you! Great selection, great people (Claudia & Ron), and I never fail to find a must have item! Recommend this store to everyone. Great selections, great service, fun, fun, fun place to shop! Never been disappointed! Truly support nonprofit organizations and local downtown! Kudos to the max!

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From Pat T. of Seminole, FL

Thank you so much for the Super Fast shipping! My order arrived the very next day! Everything arrived in perfect condition and as advertised. Love the ParrotFish! Very happy and I will order from you again in the future. Take care. Have a Wonderful Holiday and a Profitable and Happy New Year.

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From Patrick F. of Incline Village, NV

Thanks Claudia. I very much appreciate you being so responsive on the order - I will definitely check out more of your products online in the future.

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From Kathy G. of Billings, MT

I received my wonderfully, amazing, hilarious ornaments. They are everything I wanted. Thank you so very much and I’ll be back to shop again!!!

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From Amy K. of Ripon, WI

I received my order yesterday and LOVE IT ALL!! Thanks Again and Happy Holidays!! I'm keeping your business card for future orders :).

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From Kelly L. of Augusta, GA

The Tropical Store is a 5-Star experience! I was so pleased with my purchase and very pleasantly surprised with the personal communication I received...a rarity in today's hurried world. I would recommend to anyone considering a purchase here to buy with complete confidence...you will not be disappointed.

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Hello Claudia:

I received the order yesterday and it was quite a big box indeed. But it sure was fun to open. I felt like a kid opening up a big present even though I knew what was inside. As I thought, I love each and every item and it will be hard to give it as gifts.

Thanks again for letting me add to the order and not hitting me for shipping twice and for the quick delivery.

It is always nice to deal with good reputable people through the internet especially when you hear such bad stories.

Thanks again,

Rachele H.